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Site and company details
Access to this site and the use of information contained on it is governed by the terms and conditions set out below.
This website (the “site”) is owned by Shoal Ltd (“Shoal”, “us”, “we” or “our”), which operates the Shoal business. The site provides information on the Shoal business and the products and financial services which it intends to offer in the future.
Shoal Ltd is a limited company incorporated and registered in England and Wales with company number 13846154.
Use of this site
Products and services
The information and material on this site is not an offer, solicitation, invitation, advice or recommendation for products or financial services provided by Shoal. Use of the products or services described on this site may not be permitted in some countries and if in doubt, you should check with your local financial regulator or authority before requesting further information. These products and services may be withdrawn or amended at any time without prior notice.
The material and information contained on this site are provided for general information only and should not be used as a basis for making business or investment decisions. Any information on the site should not be relied upon without consulting primary, more accurate or more up-to-date sources of information or specific professional advice, which we recommend you to obtain. Shoal makes no representation or warranty of any kind, whether express, implied or statutory regarding the material and information contained or referred to on each page associated with the site.
No warranty is given that economic reporting information or data is accurate, reliable or up to date on the site. Geographic, political, economic, statistical, financial and exchange rate data are presented in certain cases in approximate, summary or simplified form and may change over time. Reliance has been placed by the editors on certain external statistical data which, though believed to be correct, may not in fact be accurate.
The site may contain articles and materials written by third party authors or contributors. All opinion or analysis expressed are those of the author (whether the author is from Shoal or a third party contributor) and do not necessarily reflect the views of Shoal. Nothing in the articles and materials should be construed as asserting or implying Shoal’s endorsement of the author’s views.
The inclusion of hyperlinks on the site does not imply any endorsement of the material on such sites by Shoal. Any hyperlinks from the site exist for information purposes and are for your convenience only. Shoal is not responsible for the contents of third party websites. If you visit third party websites, then your rights and obligations while accessing and using those sites will be governed by the agreements and policies relating to use of those third party sites.
Limitation of liability
Shoal accepts no liability for any loss or damage (including special, incidental or consequential loss or damage) arising directly or indirectly from your use of the site, howsoever arising from, but not limited to:
Email subscription service
We may provide a service whereby you can request to subscribe to and receive e-mail alerts relating to products, services or information (‘Subscription Services’) offered by Shoal. Your use of the Subscription Services will be governed by these terms and conditions. Your confirmation of subscription to the Subscription Services constitutes acceptance of their terms and conditions of use.
Shoal does not guarantee that any e-mails from the site will be sent to you or received by Shoal nor does Shoal warrant the privacy and/or security of e-mails during internet transmission.
Intellectual property rights
“Shoal” is a registered trademark, logo and service mark and no permission or licence is granted to use any such trademarks, logos or service marks without the prior written consent of Shoal Ltd.
In relation to any information or material you submit to Shoal using this site and/or to our social media accounts, you hereby grant to Shoal a worldwide, royalty-free, perpetual, irrevocable, sub-licensable right and licence to use such information or material for any purpose it deems appropriate, including without limitation, the copying, modification, transmission, distribution and publication thereof, unless restricted by applicable law. You represent and warrant that such information or material you submit does not infringe the rights of any other third party.
You agree that Shoal shall not be under any obligation of confidentiality to you regarding any such information or material submitted to it using this site and/or our social media accounts unless otherwise agreed in a separate direct contract between you and Shoal or required by law.
Shoal reserves the right in its discretion to change without prior notice any information or material contained on the site and the terms and conditions under which this site is used.
Shoal may terminate this agreement, your access to this site and use of any service at any time.
Governing Law & Jurisdiction
This site is established in the United Kingdom (UK) in accordance with the laws of England and will be governed by the laws of England. When you use this site, you accept that your use of the site and any information on the site, will also be governed by the laws of England, and if any claim or dispute arises from your use of the site or any information on it, you agree that the Courts of England will have exclusive jurisdiction over all such matters arising out of or in connection with such.
Thank you for using the Shoal Platform. The Shoal Platform is provided to you by Shoal Limited (“Shoal” a company incorporated and registered in England and Wales under company registration number 13846154).
Your personal data is important to us. We are committed to maintaining the confidentiality, integrity, and security of all personal information you provide us, or we collect about you.
This privacy notice (“Notice”) outlines how we collect, manage, and store your personal data in compliance with applicable laws and regulations. This Privacy Notice should be read alongside all other terms and privacy policies that together make up the Agreement between you and Shoal.
This Notice must be read alongside the Shoal Platform and general Shoal Services Terms and Conditions
Across this Notice, “we”, “our” and “us” refer to Shoal, and “you” and “your” refer to the User of the Savings Pots.
All capitalised words found in this Notice are defined in the Glossary of Terms, and their definition applies both to the singular and plural use.
Shoal App: Log in to your app, go to Settings by tapping (⚙️) on the top right of your home screen and send us your query through our Help Centre.
Post: Shoal Customer Support, 1 Basinghall Avenue, London EC2V 5DD, United Kingdom.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) about the way in which we process your personal data. You can contact the ICO at https://ico.org.uk/make-a-complaint/
We may collect the following Personal Data from you when you use the Shoal Platform or engage with any of Shoal’s or our Partner’s Services.
We may also collect this data from any Third-Party Service Providers or Partner that we rely on for the provision of the Shoal Platform or our or our Partner Services to you.
If you do not provide us with the Personal Data, we or our Partners need to provide you with the services requested through the Platform or for us or our Partners to meet our or their legal and regulatory obligations, we or our Partners may not be able to provide you with the products or services you have requested.
We will only collect, use, and disclose your personal data for the purposes set out in this Notice or for purposes of which you have been notified and consented to at the time of sharing this information, or which are otherwise permitted under applicable laws and regulations.
We will not sell, rent, or give away personal data to third parties for commercial purposes without your consent.
We (including our Third-Party Service Providers and Partners) may collect, use, disclose and process your personal data for the below purposes:
Your personal data may be transferred to, or stored at, a location outside of the UK, which may not have the same or similar data protection laws as those in the UK.
We will take such steps as are necessary in accordance with applicable law to ensure appropriate safeguards apply to maintain the same levels of protection as are needed under the UK data protection laws. The security of your personal data is important to us. We have technical and organisational security measures in place to safeguard your personal data.
When using external service providers, we require that they adhere to specific security standards mandated by us. We may do this through contractual provisions and/or oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.
We retain your personal data in line with our legal and regulatory obligations and our business and operational requirements. This means that in most cases we will hold your Personal Data for up to 7 years from the end of your relationship with us, that is from the day you cease from being a Platform customer, unsubscribe from our mailing list (if you are not a Platform customer also), or otherwise inform us that you no longer wish to receive communications from us.
Our Partners and Third-Party Service Providers may have different retention periods for Personal Data that they have collected about you, through us, or by other means (including from you directly). We refer you to these parties’ privacy policies and Terms & Conditions (when available), which you must accept before making use of these parties services through the Shoal Platform.
Where our Partners or Third-Party Service Providers are not the data controller but are the data processor only, they must and will remove any Personal Data they hold about you from their systems; either at termination of our agreement with them or no later than when Shoal’s retention period ends.
In those instances where legitimate interest does not apply or where you have specifically instructed us not to process your data for the purposes of marketing new products and services to you, we will not send you marketing material unless you have specifically asked us to do so.
When you have asked us to send you marketing material, you have the right to opt-out of receiving such material at any time by sending us an email with a request to unsubscribe you from the marketing list or by clicking the “unsubscribe” link, where available.
For the avoidance of doubt, any form of communication from Shoal which relates to the proper functioning, operations and security of the services that you have registered for or signed up to through the Shoal Platform are not considered marketing material but are considered operational. Operational messaging falls outside the definition of marketing materials and you cannot opt-out of these types of messages / notifications.
In accordance with the relevant regulations, you have other rights regarding our, our Partners’ or Third Parties’ processing of your personal data.
To make a request to access, correct, erase or restrict the use of, to exercise your right to data portability, or to object to the way in which we process, the Personal Data Shoal holds about you, or to make a request to withdraw any consent previously given, you can contact our team (see section 8 for contact details).
Please refer to the UK Information Commissioner’s website (https://ico.org.uk/for-the-public) for further information on your rights.
This Notice may be updated from time to time and amendments take effect from the date they are placed on this site or made available through the Shoal App. Current and past notices will be available on the Platform.
You are advised to visit the Shoal App or our Website regularly to check for any amendments. This Notice was last updated on the date indicated at the bottom of this policy.
Partner shall mean third-party partners of Shoal from whom Shoal may obtain certain services in relation to the Platform and/or the Shoal Services, including but not limited to financial institutions, credit bureaux, verification companies, information repositories and such other parties as deemed necessary by Shoal to provide the Shoal Services.
Party / Parties shall mean, in relation to Shoal, its representatives, agents, and any of their respective officers, directors, equity holders, employees, parent entities, subsidiaries, affiliated entities, representatives, agents and licensors. Parties also include Shoal’s Partners and Third-Party Service Providers.
Platform means the Shoal App, and any other digital channels through which you can access Shoal and / or our Partner Services and products that Shoal may create or introduce to you from time to time.
Shoal / Shoal Limited means Shoal Limited, a private limited company registered in England and Wales under number 13846154 with registered and correspondence address at 1 Basinghall Avenue, London EC2V 5DD, United Kingdom
Shoal App shall mean the mobile application belonging to Shoal which is developed and designed to run on various mobile operating systems, for providing the Shoal Services.
Shoal Services shall mean the services provided by Shoal to Users via the Platform which may be added to and amended by Shoal from time to time.
Third-Party Service Providers shall mean Partners, service providers and such other parties appointed by Shoal to provide services to Shoal and to Users.
Website shall mean the domain www.joinshoal.co.uk.
Last updated: 16 August 2023
Your consent applies to the following domain: www.joinshoal.co.uk.
You can at any time change or withdraw your consent from the Cookie Declaration on our website
What are cookies and why do we use them?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser.
These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
How can I control my cookie preferences?
Most web browsers are initially set up to accept cookies. By changing these settings, in most cases you can choose to not accept any cookies, or to not accept third party cookies.
Removing cookies in your browser settings means that any preference settings you have made on a website will be lost (including any consent preferences regarding cookies where that is available).
Please also note that blocking all cookies means that functionality on our websites will be lost as described above. We don’t recommend turning all cookies off when using our websites.
See below for more information on how to manage your cookie settings in these popular browsers:
You can also visit the following sites to check and select your preferences for online ads:
How we handle Complaints
We make every effort to provide you with the high standards of service you expect from us as a customer and which we expect of ourselves. Sometimes things can go wrong. As and when we do receive a complaint, we will work hard to sort it out as quickly as possible. We always try to put your needs as our customer at the heart of everything we do.
If you’re unhappy with any aspect of the service you’ve received from Shoal, we will use this as an opportunity to learn and improve the product and/or processes for the benefit of the whole Shoal community.
If you would like to make a complaint, in the first instance, please submit a formal complaints form or send an email to email@example.com. Alternatively, you can write to us at the following address:
Shoal Customer Services Department – Complaints Team
1 Basinghall Avenue
London EC2V 5DD
Please provide as much information as possible, including;
Once we’ve received your complaint, we will aim to:
In exceptional circumstances where it is taking longer to resolve a complaint, we will notify you of the anticipated timeframe by the 15th day. All complaints will receive a final response letter within 35 business days.
Financial Ombudsman Service (FOS)
If you do not receive a final response to your complaint within 35 business days, or we are unable to resolve your complaint to your satisfaction and if:
you will have recourse to the Financial Ombudsman Service. The FOS are an independent adjudicator of disputes between customers and financial services providers. If you’d like to refer your complaint, you’ll need to do so within six months of receiving your final response letter. Please note, Shoal does not use the services of any other dispute resolution provider.
Further details regarding the Financial Ombudsman Service can be obtained from their website.